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GRADE: 34
JOB TITLE: Logistics Executive UK&I
EXTERNAL JOB TITLE: Logistics Fulfilment Executive
FUNCTION: Supply Chain
SUB FUNCTION: Logistics
CITY & COUNTRY: LONDON, UNITED KINGDOM
What are the key objectives and expectations from this role?
The Logistics Fulfilment Executive is responsible for overseeing the seamless operation of logistics activities, including the management of order processing, inventory control, and cost management. The role involves close collaboration with internal teams and external third-party logistics (3PL) providers to ensure efficient and timely delivery of products. Key expectations include optimising logistics processes, managing costs, and implementing continuous improvement initiatives to enhance service quality and operational efficiency.
What is the direct impact of this role on the team or organization?
Reports to
UK&I Logistics Manager
Number of Direct Reports
0
Core Relationships
Internal – Supply Chain, Ecommerce, Marketing, Customer Service, Trade
External – 3PL Warehouse
The position is based in Chiswick, London. Learn more about our office culture on ‘Our Stories’ page on the careers website, or here: Welcome to BAT Chiswick
ACCOUNTABILITIES
(please provide a list of typical accountabilities to be performed. Please avoid unfamiliar acronyms, project names or BAT jargon and ensure terminology is external market friendly. Please prioritise the most critical accountabilities and reflect within 8 points)
- Inbound order management: Coordination of inbound shipments of finished goods into 3PL warehouse, ensuring alignment between carriers, supply chain and 3PL.
- Order Processing Management: Oversee the end-to-end processing of BAT orders, ensuring adherence to defined SLAs and addressing any discrepancies in the order fulfilment pipeline.
- Capacity Planning and Coordination: Collaborate with BAT commercial teams to align marketing initiatives with warehouse capacity constraints, optimising the throughput of logistics operations.
- Cost Analysis and Control: Manage and analyse invoices from 3PL providers, identifying cost-saving opportunities and ensuring accurate financial reconciliation against budget allocations.
- Inventory and Packaging Oversight: Supervise the procurement and allocation of packaging supplies, and coordinate repack activities within the 3PL warehouse.
- System Integration and Project Management: Lead the development and implementation of integration projects between internal systems and 3PL platforms, enhancing data accuracy and operational efficiency.
- Compliance and Audit Support: Provide accurate data and documentation for external audits, ensuring all logistics activities comply with regulatory standards and company policies.
- Continuous Improvement Initiatives: Identify inefficiencies within logistics processes and implement strategic improvements to streamline operations and reduce costs.
- Stock Control and Destruction Management: Oversee monthly stock counts shelf life analysis, managing the systematic disposal of obsolete or damaged stock, ensuring accurate inventory records and regulatory compliance.
- Transport Management systems: Analyse and manage effective load plans for key account deliveries in accordance with customer service requirements and 3PL transport schedules
EXPERIENCE, SKILLS, KNOWLEDGE
ESSENTIAL(please provide only criteria considered to be ‘must haves’)
Experience Required
Third-Party Logistics Management: Demonstrated experience in managing relationships with third-party logistics (3PL) providers, including contract negotiation, performance monitoring, and issue resolution.- Supply Chain and Inventory Management: Proficiency in supply chain processes, specifically in inventory planning, warehouse management, and order fulfilment, with a focus on optimising inventory levels and minimising stock discrepancies.
- E-Commerce and ERP Systems Proficiency: Extensive experience with e-commerce platforms such as Magento or Tonic, and ERP/WMS systems like SAP, D365, or SNAP, ensuring seamless integration and data accuracy.
- Analytical and Problem-Solving Skills: Strong analytical skills, capable of interpreting complex data sets to identify trends, inefficiencies, and areas for improvement within logistics operations.
- Project Management: Proven track record in leading and delivering logistics or supply chain projects, particularly in system integrations and process optimisation initiatives.
- Cost Management and Financial Acumen: Experience in managing logistics budgets, analysing costs, and implementing cost-saving measures without compromising service quality.
- Regulatory Compliance and Audit Preparation: Familiarity with regulatory requirements affecting logistics and supply chain operations, along with experience in preparing for and supporting external audits.
- Communication and Interpersonal Skills: Excellent communication skills, both written and verbal, with the ability to effectively liaise with internal teams, 3PL providers, and other external partners.
Technical / Functional / Leadership Skills Required
- In-depth understanding of e-commerce platforms, including managing order flows, integrating with logistics systems, and troubleshooting issues
- Advanced skills in ERP and Warehouse Management Systems (WMS), particularly SAP, D365, or SNAP, for managing inventory, order processing, and data analysis.
- Strong analytical skills with the ability to use data analytics tools and techniques to generate insights, develop reports, and articulate insights clearly for stakeholder consumption.
- Proven ability to identify inefficiencies in logistics operations and implement continuous improvements to enhance productivity and reduce costs.
- Expertise in inventory management practices, including stock monitoring, cycle counting, and managing stock discrepancies to ensure accurate and timely fulfilment.
- Skilled in budgeting, financial analysis, and cost management within a logistics context, including negotiating with vendors and managing logistics expenses.
- Demonstrated ability to work effectively with cross-functional teams, including supply chain, e-commerce, marketing, and external 3PL partners, to achieve common goals.
- Strong leadership abilities, including team coordination, stakeholder management, and effective communication skills to lead projects and resolve conflicts.
Education / Qualifications / Certifications Required
- Business related degree or similar
- Minimum 2 years’ experience within FMCG
BENEFICIAL(please provide a maximum of 3 criteria that would be deemed ‘useful to have’ but not essential)
- Digital capabilities or experience within Business Intelligence and Analytics are considered an advantage
- Worked within last mile delivery to consumer
- Awareness of international logistics regulations and compliance requirements, particularly those related to import/export, customs clearance, and hazardous materials.
- Experience in implementing sustainable logistics practices, such as optimizing routes for fuel efficiency, reducing packaging waste, or utilizing eco-friendly materials.
QUALIFYING QUESTIONS FOR APPLICANTS
(Helping the right candidates to apply is critical. Please provide up to 3 questions that a job seeker can use to self-assess their suitability.
These questions should be answerable with ‘yes or no’ and will feature when the role is being advertised e.g. Do you have recent experience in…? Do you have knowledge of…? Are you familiar with…? Have you worked in…? Have you used…? Do you have...?)
- Have you previously managed logistics operations involving third-party logistics (3PL) providers?
- Do you have experience working with ERP systems such as SAP or D365 for inventory and order management?
- Have you led or participated in projects involving the integration of logistics systems with e-commerce platforms?
- Do you have a proven track record of implementing continuous improvements in logistics or supply chain operations?
- Are you experienced in managing logistics budgets and controlling costs while maintaining service quality?
- Have you worked in the fast-moving consumer goods (FMCG) industry or a similar fast-paced environment?
- Are you familiar with sustainability initiatives in logistics, such as reducing carbon emissions or optimising resource usage?
If this sounds like you, we want to speak to you.
MANAGER CONTACT DETAILS FOR APPLICANT QUESTIONS
If you have any questions regarding the role, please contact (Hiring line manager via email/phone OR western_europe_careers@bat.com).
Note: Please send a copy of the job ad to the GBS Recruiter and HRBP supporting your recruitment
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