About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.
We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
Diversity and inclusion matter to us.
Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.
We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
About the role
The retail back of house warehouse operation supports all of the retail commercial outlets including e-commerce, on-site shops & pop-up shops. Processing all web customer orders, stock deliveries, & shop picks, deliveries, in a timely fashion to maximise profit and availability to visitors at all times.
Working as part of a team of motivated colleagues, passionate about retail, logistics and customer service, the role includes:
- Assist the Warehouse Manager, Assistant Warehouse Managers and warehouse colleagues with all aspects of warehouse stock control. Keep a well-organized and well-maintained warehouse operation at all times.
- Work within the four core warehouse teams as required by the business needs:
- Goods In: Process delivery bookings, stock receipts, customer returns, shop returns, Pricing Goods and damages.
- Stock Management: Replenish warehouse, pick orders for shops, online customers and wholesale.
- Goods Out: Pick, check and pack all outgoing orders for Museum Stores and wholesale orders, and process through the Stock Management System.
- Web Orders: Pick and pack Web shop orders and process through the Stock Management System
- Communicate internally and externally with customers, suppliers and NHM stakeholders in a professional manner at all times whether by phone or e-mail, reflecting Museum values and customer service standards.
- Comply with the Museum’s Health and Safety and Fire Safety policies and procedures and with the HASAW act at all times. Report any health and safety or facilities concerns to the Warehouse Manager and or Assistant Warehouse Managers in a timely fashion
Rota: 42 hours per week including Lunch Breaks 5 out of 7 rolling rota including weekend working
About you
Becoming a Warehouse Operative within the Natural History Museum opens up incredible career possibilities it’s how many of our managers started out. To succeed as a Warehouse Operative you’ll be someone who can put people at the heart of everything you do, building relationships with your team and acting quickly to help our customers both inter departmental and external, so this will require good communication skills in person, telephone & email. This is a hands-on job for people who have experience and enjoy tackling big challenges as part of a team working in a busy commercial warehouse environment, who like to stay active and who love to see their work make a visible difference.
The right candidate needs to be literate and numerate with a basic knowledge of Microsoft Office (including Word, Outlook and Excel), with a practical understanding of Health & Safety, A forklift licence is desired but not essential as full training will be given.
PHYSICAL DEMANDS described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 20 Kilo’s. Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus.
General Information
All positions at the Natural History Museum are conditional subject to receipt of:
Proof that you are legally entitled to work in the UK
A Basic Disclosure Check from the Disclosures and Barring Service (DBS)
Satisfactory references covering the last 3 years of your employment or education
Health clearance
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
Find out more here
What we offer
- 27.5 days holiday plus 8 bank holidays (full time equivalent)
- Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
- Season ticket, bicycle and rental loan
- Life insurance
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
- Staff discount at our Museum shops and cafes
- We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
- Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk
- Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi
Hybrid working
Due to the nature of this role the work pattern will be 100% on site.
