Operational & Logistical Support

Arriva Rail London

Willesden, London/ Hybrid

Permanent

Closing Date:15/7/2024

Arriva Rail London is an industry-leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group.

Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry!

Arriva Rail London have a fantastic new opportunity for an individual who is trying to get into the Railway! We are on the hunt for an Operations and Logistical Support to join our North London based Operations team! This is an excellent chance for someone who has always been interested in an operational railway role, who is looking to start their career!

You will also have access to our fantastic benefits which include FREE London Underground, Overground, TfL and Arriva UK Train travel for you and another person.

Responsibilities:

You'll be at the heart of our operations team, providing essential support to our Driver Management team. Your responsibilities will encompass a range of administrative tasks vital to keeping our operations running smoothly.
Your daily tasks will involve posting crucial safety notices across our network, conducting depot checks, and managing essential permits, equipment, and uniform orders. Ensuring compliance and safety standards are upheld is paramount in this role.
You'll be the point of contact with the Office of Rail and Road (ORR), handling matters related to train driving licenses and medicals. Additionally, you'll maintain meticulous records in our database, guaranteeing accuracy and compliance at all times.
As the primary support for our Driver Delivery Manager, you'll play a crucial role in managing driver absences and sickness. You'll gather necessary information and provide assistance in adherence to attendance procedures, ensuring smooth operations even in challenging situations.
You'll be the liaison between drivers and various departments, particularly in instances of delays. Collaborating closely with Control and other HQ departments, you'll gather driver reports and details promptly to facilitate effective decision-making and resolution.
In addition to your core responsibilities, you'll adapt to other tasks as assigned by the operational team. This may include providing administrative support such as minute-taking, showcasing your versatility and dedication to team success.

Qualifications:

You will need to have proven experience working within an administrative position, with strong organisational skills and attention to detail.
Experience working within the railway would be beneficial but not essential, as well as any knowledge of the London Overground.
Strong IT literacy including Excel and Word is essential for this role, as well as excellent communication skills (both written and verbal).

Benefits:

Free Travel for you and a nominated person at your address on TfL Network - this alone worth total £5,200 per annum
Discounts on European rail services after 1 year of service
Free travel on Arriva branded rail services around the country
75% discount off of season tickets on other Train Operating Companies
Arriva Village - web based discounts on various products/services on the high street
Employee Assistance Programme - 24hr helpline, covering a multitude of subjects

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success...

If you require any reasonable adjustments to be made to the application or interview process, please don’t hesitate to let us know.

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Operations and Logistics Support