Business Logistics and Readiness Coordinator

Organisation - Network Management Control Centre Position Type - Full Time Grade - Band 2 Contract Type – TfL Salary - £38,000 plus 7% unsociable hours allowance (non-pensionable) Location – Palestra Hybrid working opportunities within this role - Minimum of 3 days per week in NMCC, or as per business requirements.

About us

TfL Operations Network Management Control Centre is a world class operation, delivering Londoner’s journeys safely across Transport for London’s Surface Transport Network including London’s iconic Buses, Roads and Tunnels.

We come together as a range of diverse teams to operate a safe transport network, coordinate incidents and deliver high profile events such as the UEFA Champions League Final, Tour de France, Royal Coronation, RideLondon and the London Marathon.

We are the key to ensuring millions of Londoner’s journeys are safe, reliable, and efficient every day and we are committed to ensuring we keep London moving whatever each exciting day brings.

Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We are looking for motivated and enthusiastic people who care about making a difference and helping us to continue to develop and improve.

The role

You will be part of a dynamic team that will play a key role within the Network Management Control Centre, supporting our operation to deliver a first-class transport network for our customers.

You will be part of our Business Logistics and Readiness Team and will undertake a wide range of activities to support our real-time operations. This is an exciting opportunity to work closely with other NMCC teams and will be key to the ongoing development of NMCC processes and ways of working.

Your team will support logistical aspects of the NMCC, including management of our premises. This team will play a key part in the stand up and readiness of the PELF (Palestra Events Liaison Facility) working closely with our Events Team to host event organisers and facilitate multi-agency working.

You will also be key in building stakeholder relationships internally and externally and supporting project delivery on behalf of NMCC. This role will also undertake planning and coordination activity to support our Events and Resilience Teams, working closely with Network Operations to ensure our plans are delivered effectively.

The successful candidate should be adaptable and able to work across numerous priorities concurrently.

Key Accountabilities

Works with key NMCC stakeholders, such as other TfL modes/business areas, bus operators and external agencies, to support development of NMCC processes and activities.
Required to represent NMCC during internal planning meetings and support the delivery of events/priorities/projects.
Builds and maintains a suite of plans to support NMCC resilience and business continuity functions, such as the NMCC evacuation procedure.
Required to produce, maintain and share processes / procedures with teams within NMCC to support control centre operations.
Supports NMCC logistical activity, such as supporting the People Management Team including ad-hoc activity such as supporting staff travel arrangements during periods of industrial action.
Able to collate and produce timely and accurate documentation to support control centre operations, including minutes and plans whilst ensuring the accuracy of the information.
Works to support NMCC facilities, such as supporting fallback and Palestra Events Liaison Facility activity during planning and delivery. e.g., ensuring PELF / Fallback is prepared and ready to be used by colleagues / external stakeholders.
Required to support real time control centre operations as required, enhancing support for teams during periods of high demand or planned activity.

Skills, Knowledge & Experience

Skills

Good organization, problem solving and decision-making skills.
Good verbal and written communications skills with a proven ability to produce timely, accurate and high-quality documentation.
Proficient in MS Office (Word, PowerPoint, Visio, Excel etc.).

Knowledge

Knowledge of TfL, its services, and the wider transport network in London.
Understanding of project / planning processes best practice.

Experience

Experience of supporting the planning or coordination of events/projects/priorities.
Experience of working within a time critical environment.
Experience of engaging with and maintaining effective working relationships with internal and external stakeholders.
Experience of providing administrative support, including but not limited to; the organisation of meetings, production of documents, plans and meeting minutes.

Working Hours

This role includes opportunities for hybrid working (minimum of 3 days per week in NMCC). In addition, the successful candidate will at times be required to work a range of unsocial hours outside of normal office times in line with NMCC operational needs. This will include some weekend working across the team.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

Please apply using your CV and a two-page covering letter.
Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format is preferred and don’t include any photographs or images. Please ensure your CV and cover letter documents are saved with the job reference number as part of the naming convention (E.g. “CV – applicant name - 012345) and the file size is a maximum of 1MB

The closing date for applications is 14th July 2024 @ 23:59

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

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