Zaelab is seeking an experienced VP or director-level leader to lead Client Services. This individual has a strong background in account management and the tech services industry. The ideal candidate will have 8-10 years of experience in account management, client services, or business development, with a proven track record of expanding client accounts and driving revenue growth. Experience in selling complex enterprise deals ranging from $3-10 MM is essential. The right person will be a strong strategist and executive partner to our clients, helping them drive transformation within their business.
Your Responsibilities
- Client Relationship Management:
- Develop and maintain strong relationships with existing clients to understand their needs and identify opportunities for growth
- Act as the primary point of contact for high-value clients
- Drive Revenue with Cross-Selling and Up-Selling:
- Identify and execute strategies to cross-sell and upsell services to existing clients, maximizing revenue potential
- Collaborate with service teams to tailor offerings to client needs and present compelling value propositions
- Strategic Planning:
- Develop and implement account expansion strategies aligned with the company's growth objectives
- Analyze market trends and client feedback to identify new business opportunities
- Performance Monitoring:
- Monitor and analyze client performance metrics to ensure client satisfaction and retention
- Regularly review and assess the effectiveness of expansion strategies, making adjustments as needed to achieve targets
- Cross-Functional Leadership:
- Foster a collaborative and client-focused team culture that prioritizes customer satisfaction and growth
Requirements
- Minimum of 8-10 years in account management, client services, or business development within the tech services industry
- Proven track record of successfully expanding client accounts and driving revenue growth
- Familiar selling complex enterprise deals in the $3-10 MM range
- Strong negotiation and communication skills, with the ability to build relationships at all organizational levels
- Analytical mindset with the ability to assess data and derive actionable insights to inform strategy
- Leadership:
- Experience in leading and developing high-performing teams focused on client success and account growth
- Industry Knowledge:
- Industry experience within Manufacturing, Healthcare, and High Tech organizations
- In-depth understanding of the B2B Commerce, CPQ services industry, market trends, and competitive landscape
Benefits
- Competitive compensation depending on experience and skills
- Unlimited, paid time off and vacation
- Budget for certifications and IT conferences
- Friendly team to work with around the world
- Be a team player in an agile software development environment focused on collaboration and continuous integration
- Health Insurance
- 401K
- You must be authorized to work in the U.S. on a full-time basis. No sponsorship is available for this position or work transfers
