Zaelab is seeking an experienced VP or director-level leader to lead Client Services. This individual has a strong background in account management and the tech services industry. The ideal candidate will have 8-10 years of experience in account management, client services, or business development, with a proven track record of expanding client accounts and driving revenue growth. Experience in selling complex enterprise deals ranging from $3-10 MM is essential. The right person will be a strong strategist and executive partner to our clients, helping them drive transformation within their business.

Your Responsibilities

Client Relationship Management:
- Develop and maintain strong relationships with existing clients to understand their needs and identify opportunities for growth
- Act as the primary point of contact for high-value clients
Drive Revenue with Cross-Selling and Up-Selling:
- Identify and execute strategies to cross-sell and upsell services to existing clients, maximizing revenue potential
- Collaborate with service teams to tailor offerings to client needs and present compelling value propositions
Strategic Planning:
- Develop and implement account expansion strategies aligned with the company's growth objectives
- Analyze market trends and client feedback to identify new business opportunities
Performance Monitoring:
- Monitor and analyze client performance metrics to ensure client satisfaction and retention
- Regularly review and assess the effectiveness of expansion strategies, making adjustments as needed to achieve targets
Cross-Functional Leadership:
- Foster a collaborative and client-focused team culture that prioritizes customer satisfaction and growth

Requirements

Minimum of 8-10 years in account management, client services, or business development within the tech services industry
Proven track record of successfully expanding client accounts and driving revenue growth
Familiar selling complex enterprise deals in the $3-10 MM range
Strong negotiation and communication skills, with the ability to build relationships at all organizational levels
Analytical mindset with the ability to assess data and derive actionable insights to inform strategy
Leadership:
- Experience in leading and developing high-performing teams focused on client success and account growth
Industry Knowledge:
- Industry experience within Manufacturing, Healthcare, and High Tech organizations
- In-depth understanding of the B2B Commerce, CPQ services industry, market trends, and competitive landscape

Benefits

Competitive compensation depending on experience and skills
Unlimited, paid time off and vacation
Budget for certifications and IT conferences
Friendly team to work with around the world
Be a team player in an agile software development environment focused on collaboration and continuous integration
Health Insurance
401K
You must be authorized to work in the U.S. on a full-time basis. No sponsorship is available for this position or work transfers

Zaelab

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VP, Client Services