Loading Bay and Logistics Operator

Salary: £27,650 per annum(salary will be pro rata £20,737), plus company benefits
Location: London, EC2M 2QS
Contract: Full Time, 9 month FTC
Shifts: 37.5 hours per week, Monday – Friday, 1 hours unpaid lunch break, shifts will be rotational; 5:30am until 2pm, 8am until 4:30pm and 10:30am until 7pm
Work model: Fully onsite due to nature of role

Williams Lea seeks a Loading Bay and Logistics Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role
Reporting into the Loading Bay Logistics Team Leader, the Loading Bay Logistics Operator role is to assist the Team Leader in the day to day running of the operation. The Operator will be expected to carry out all duties aligned to the role, including any ad hoc requests, as there will be times this role involves working alone. To develop and become an integral part of the professional and seamless team already operating onsite. The successful candidate musts are: team player, flexibility around shift patterns and changes, willing to work outside of core hours.

Key responsibilities

Communicating with Security for vehicle entry, contacting other suppliers on site to ensure they are present to receipt their delivery
Booking delivery slots on online booking system, processing of email or telephone vehicle slot bookings for deliveries to site
Undertake RoSPA training (Vehicle manoeuvring within the Loading Bay confines) ensuring safe entry/exit of vehicles into the Loading Bay. Communicating with the driver to ensure they follow your instructions to keep safe working environment
Pallet truck trained (training provided) Time to time you will be required to manoeuvre pallets around the Loading Bay. Delivery recipient will normally take this responsibility
Undertake daily patrols of lower floors. Patrolling basement floors ensuring a clear corridor policy is adhered to at all time reporting any infringements.
Checking all UPS/Pump rooms are secure again reporting any breaches.
Completion of Daily check sheets. Start/End of shift check sheets
To treat clients in a courteous and helpful manner
To ensure all possible deadlines are achieved and managed in conformance with service level agreement
Any potential failed deadlines are communicated to Logistics Team Leader
Provide a high level of customer service in all activities, demonstrating a pride and professionalism at all times
All telephone calls are answered within three rings in a professional manner and all client requests are followed through with a business like approach
You understand the importance of the clients request, discuss and agree requests once understood, give options and value for money
Be prepared to cover for colleagues in their absence. Holiday or sick cover at short notice meaning possible shift change at short notice
Overtime cover, evenings and weekends where necessary. Rotated within the team
To have a full understanding of processes and procedures
To support colleagues and work as a team in order to achieve the best results for the client
Ensure that the Health and Safety and IT policies are adhered to at all times
Use correct radio etiquette at all times
Undertake any ad hoc duties as requested by the Logistics Team Leader
Take ownership of general housekeeping in the Loading Bay
Fulcrum (vehicle booking system) gain full understanding then discussing any required changes with Estate build team, to include follow up of requested changes

Personal attributes

Ability to take ownership and fulfil responsibilities
Knowledge of Loading Bay environments
Banksman certified trained (Desirable)
Co-operative with a genuine desire to assist others
Technical knowledge to include PC skills in Email creation writing/replying, Word document creation & saving, Excel population & extraction of data
Fluent spoken English

Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays(pro-rata for part time roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com
(we do not accept applications to this email address).

Job Types: Full-time, Contract
Contract length: 9 months

Pay: £20,737.00 per year

Benefits:

Company pension
Cycle to work scheme
Private dental insurance
Private medical insurance
Referral programme

Work Location: In person

Reference ID: R241002286

Williams Lea

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Loading Bay and Logistics Operator