An exciting new position is available for Maternity Cover for an experienced Housing Support Manager for this well established, independent charity based in Redhill. Excellent salary, future prospects and great benefits inc a 35 hr. week, 5 weeks hols, free gym and discounted childcare.

Employment Terms

5 day 35 hr week
£43,521
Free Gym & Discounted Childcare
Annual Leave - five weeks plus bank holidays. The holiday year runs from 1 April to 31 March each year.
Free Parking
Bike to Work Scheme
Pension details on request

Job Purpose of the Housing Support Manager

To be responsible for the operational support management and effective delivery of multi-disciplinary services within Housing. Provide high quality management to support staff, empowering them to support residents to make positive changes and informed choices moving towards independent living.

Our client Environment

Our client is an independent charity that has been responding to local need since 1870. Our aim is to help individuals to reach their full potential, especially those who are vulnerable or face disadvantage.
Operates primarily in Surrey with 5 main centres. (Redhill and surrounding)
Our friendly team of over 130 staff and volunteers.

Main Responsibilities of the Housing Support Manager

Line management of housing support staff at Redhill and semi-independent properties, including the senior support staff, volunteers and bank staff
Conducting 1 to 1 meetings, appraisals and housing meetings with support staff
Oversee programmes of support including support officers and volunteers facilitating the programme
Where necessary, to deal with disciplinary matters with the support from the Head of Housing
Work together with the Head of Housing and Senior Support staff to help reduce evictions by taking trauma informed measures using code of conducts and restorative practises
Complete, follow and achieve KPI targets set by the Head of Housing to enable the monitoring, evaluation and progress made in supporting young people on to independent living
Oversee the day to day support work carried out by staff to include Outcome Stars, support plans, eviction prevention, restorative practices and rooms inspections in line with the 'resident journey guide for housing staff’ 'Housing Support Guide’
Oversee support hours that staff provide, ensuring they are recorded and evidenced appropriately
On call and duty officer for Redhill and Semi-independent properties
To ensure staff have move-on plans in place for residents and are proactive in the area, also that staff are providing appropriate follow-up support for residents move in to a new property

To be able to work as and when needed by the job role to work out of hours to ensure night staff and weekend staff are fully supported
Complete and lead on preparing a quarterly monitoring reports and meetings for Surrey County Council and other partners as appropriate
To ensure Support Staff are recording and achieving monthly support spreadsheet requirements and to address any failings

Support the Head of Housing with rental income management and void control
To ensure the safeguarding of residents via support plans and safety and risk management plans
To ensure support staff keep prompt and accurate records of work with clients in agreed formats, including an action plan contract and contact with other agencies, observing confidentiality and GDPR

Qualifications, Education & Training

Equivalent CIH L3 in Housing, or higher in housing - Preferred

Experience Required for the Housing Support Manager

Significant management experience working in Housing, support services, or working with young people
Demonstrable knowledge base regarding relevant legislation and resulting practice/procedure issues in Housing or support services
Experience of establishing and maintaining effective working relationships with other agencies and professions
Demonstrable experience in collating, analysing and reporting data from a range of sources and making recommendations for performance improvement.
Experience of demonstrating compliance for external regulatory inspections and/or accreditations

Essential Abilities, Skills & Attitude

A strong command of Microsoft Office including Word, Excel, and PowerPoint
Ability to work collaboratively with managers to influence change, encourage innovation, creativity and continuous improvement
Good working knowledge of data protection and information security
Excellent spoken and written communication skills with a high level of attention to detail
Able to influence and build excellent working relationships at all levels of the organisation
Demonstrate a high level of professional credibility, integrity and emotional resilience
Excellent organisational skills with the ability to keep things simple
Safeguarding knowledge and experience

Desirable Abilities, Skills & Attitude

Navigating charity policies and compliance requirements including Ofsted

Other Essential Requirements

Subject to a satisfactory Enhanced with Children’s barred list DBS disclosure
Understanding and commitment to equality, diversity and inclusion for staff, services users, and stakeholders
Able to work unsocial hours including evenings at times
Car Driver with own Transport

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