About The Role

As our Key Account Manager, you'll play an integral part of the team focusing being the operational lead on a number of sites across London & the South. You'll be the driving force for delivery across the Iconic Buildings based contracts

To manage a team of various Site Managers/Supervisors and related colleagues, in providing a quality service to all assignments falling within the contract, whilst controlling the related costs. You'll have joint commercial responsibility for the retention of contracts, growth of business. You'll r eport on and provide an accurate account on the P&L on a monthly basis

Build upon existing relationship to expand business further
Responsible for Quality and Safety audits, compliance and driving year on year improvements
The Key Account Manager should aim for a 9 as a score on the quarterly Net Promoter Scores.
Achieves defined strategic customer objectives in assigned accounts.

Key Responsibilities

Responsible for the delivery of the contract services at our client's contracts as detailed and agreed within the scope of contract between our Client and Bidvest Noonan.
Will be responsible for the development and implementation of all employee resources, processes, and procedures to ensure they are aligned with the details of the Assignment Instructions as agreed with the Client.
Responsible for the standards of service delivery in line with the SLA as agreed with the client whilst providing across client sites by advising on SLAs, KPIs, objectives and projects.
Maintains and expands relationships with strategically important large customers / builds long term mutually beneficial partnerships with Key Customers
Escalation of any issues arising on the contract to the Director of Operations.
Lead and drive the Commercial performance for all accounts within the contract, ensuring invoices are issued and paid on time and resolving any queries the client may bring.
Ensure all necessary Industry and Client processes and procedures are in place and adhered to.
Be responsible for the Profit and Loss balance sheet for all aspects of the contract. All additional income, expenditure and unaccounted costs are to be controlled and reported on a monthly basis.
Preparation and delivery of monthly and quarterly client review presentations.
Establishes productive, professional relationships with key stakeholders in assigned customer accounts.
Coordinates the involvement of other stakeholders, including support, service, and management resources, in order to meet account performance objectives and customers' expectations.
Completes strategic customer account plans that meet company standards.
Drive innovative and scalable service solutions.
Interrogate management information systems which provide information to enable sound commercial judgement for decision making.
Provide support to the Director of Operations by advising on relationship issues and focuses needed from the team.
Identify issues or risks that will impact the contracts.
Action any changes or restructures required in line with legislation and Company procedures, ensure commercial accountants are fully aware of any monetary changes.
To ensure All contracts and sites comply with all policies and procedures contained in the Safety, Health, Environment and Quality procedures (IMS) and to promote and make consistent use of the guidelines, processes, checklists, and forms contained within it.
Ensure all site files are compliant. Drive action plans and resolutions arising from SHEQ team audits, closing out any PIP's in a timely manner supporting Direct reports
Lead culture of Company CREDO and reward and recognition through the managing and development of processes to ensure employee retention and encourage appropriate attitudes and behaviours.
Maintain ISO accreditation once achieved and maintain.

Essential Qualifications and Experience

Holds a valid IOSH Managing Safety certificate
Hold a Level 5 Management certificate or equivalent (or willing to work towards)
Advanced Microsoft Office Skills, including PowerPoint, Excel, Word, and Outlook
Able to work on client premises 5 days a week.
Able to attend sites per all shift types on ad hoc basis to engage with 'out of hours' colleagues.

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.

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