Role: Housekeeping Supervisor.
Location of work: Royal Wharf.
Hours: 8:00am - 17:00pm.
Duties & Responsibilities
- Ensure all communal and staff areas are cleaned to the highest standard possible.
- Hands-on with cleaning tasks as and when required.
- Ensure all supervisory duties are carried out to the Deputy Property Director’s (or their appointed Manager’s) instructions.
- Keep records of staff lateness, sickness, appointments, and holidays.
- Carry out supplies stock takes monthly.
- Keep staff info folders up to date.
- Deliver exceptional customer service to the Management team and all residents.
- To be a part of the Estates Team maintaining the policies, company rules and quality of Ballymore.
- Attend regular training sessions.
- Ensure the staff uniform is worn and standards of appearance are always maintained.
- Maintain a high standard of work throughout the Estate.
- Ensure that all works are carried out as per specification.
- Attend monthly meetings with your line manager and working colleagues.
- Report any damage or defects immediately.
- Ensure that all your equipment is kept in good working order, reporting any faults to your manager.
- Ensure you address all residents, visitors and staff in accordance with the company standards at all times.
- Regularly attend on-the-job staff customer care and in house training courses.
- Report all maintenance issues to include light bulbs, trip hazards etc. to the Facilities Manager.
- Ensure that time sheets are accurately filled in daily, together with any other necessary forms.
- To help to create a ‘can do, will do, with pleasure’ culture within all aspects of the Residential Estates Team.
Skills, Experience & Qualifications
- Previous supervisory or management experience within the Housekeeping / Cleaning industry.
- Strong communication skills.
- Good written and verbal English.
- Basic IT Skills (Word/Excel Etc).
- Ability to make dynamic decisions.
- Ability to work using their own initiative.
- Ability to work unsupervised.
- Good working knowledge of CoSHH legislation and Health & Safety regulations within the cleaning industry.
- Team player
- Approachable Due to the nature of our business this is a developing job description and additions, or changes will be made as and when the need arises, with full consultation beforehand
*Ballymore operate as an equal opportunities employer
