Tier 3 Service Delivery Engineer

Intec • Full-time • Sittingbourne, Kent, GB • 1m ago

Service Delivery Engineer (24/7)

Opportunity:
Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line Service Delivery Engineer who is happy to work a varied shift pattern, Monday to Thursday which will involve some night shifts. The chosen candidate must have demonstrable experience in Tier 3 resolution at administration level across cloud, server, networking and virtualization. Our client is paying up to £45,000 (DOE) to be based in Sittingbourne working a hybrid shift pattern consisting of nights / days.

You will be a good communicator, technical proficient and be able to provide strategic guidance to clients with regard to technology and IT infrastructures and will enable major business process to change through enhancements to clients IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, as well as technology selection.

Responsibilities:

Engaging with clients to determine their technology requirements
Working with clients to deliver projects to a defined scope, quality, cost and timescale for outcome success.
Clarifying client system specifications, understanding working practices and the nature of the customers’ business.
Working at customer sites, liaising with staff at all levels within their organisation - good stakeholder management is therefore a pre-requisite.
Developing new technologies and then implementing these.
Presenting solutions in clear and consistent written or oral reports using Word, Excel and PowerPoint.
Designing, testing, installing and monitoring systems during the Project phase
Preparing documentation and presenting progress reports to customers following implementation.

The candidate will be technical proficient in the following areas:

Microsoft technologies, including Office 365 Cloud, Exchange Online and SQL; experience of designing and implementing MS Azure / AWS would be advantageous
Server Operating Systems, Active Directory, DNS, Group Policy
Virtualization technologies including Hyper-V or VMware
Network hardware including Routers, Firewall, Switches, Wi-Fi (Vendor Neutral)
IP/TCP hardware resolution at administration level
Storage including SAN, NAS, SCSI, iSCSI and Fibre Channel
Mobile Device Management, Security products
Backup and DR technologies with a strong understanding of BCP.

Package: