More about the role:- Manage client and contractual relationships effectively in a highly commercial manner ensuring compliance with company policies and ensuring that safety is placed at the forefront of all activities
- Drive foodservice and support solutions that exceed new and existing customer requirements and are built around a commitment to continuous improvement, a drive for greater efficiency and operational excellence
- Ensure that the site implements all relevant HSE procedures, including HACCP, Risk Assessments, accident and incident reporting and HSE training
- Ensure that all appropriate HSE Information, instruction, training and supervision is provided to all employees to enable them to carry out their work safely and effectively
- Build enduring, productive and effective site level relationships with the client, DIO and MOD stakeholders
- Review own unit contract performance, identify improvements and ensure contract compliance to exceed client and customer expectations
- Deliver budgeted profit for the site by leading departmental managers in delivery of their financial targets
- Ensure budgets are understood and that departmental managers are held to account for their performance, all in unit/above unit costs are continually analysed and managed and measures identified to deliver efficiencies
- Work with the Business Director to ensure the updating and execution of the site retention plan
Who you are:Essential:- Proven experience in managing successful teams and operating in a highly commercial Soft FM environment
- Single site operational experience in a similar role with an understanding of delivering services to exacting specifications within quality and performance management regimes
- Experience of leading and managing successful teams to deliver great results
- Track record of growing organic sales and retaining business
- Foodservice or similar Soft FM background
- Previous budget management and Profit & Loss account responsibility
- Ability to communicate effectively with senior stakeholders
- Demonstrate commercial awareness
- Always ensure full compliance to the company and contractual guidelines avoiding any service KPI failures
Desirable:- Soft FM service background & relevant experience
- Previous experience of PFI contracts or working in a business-to-business environment an advantage
- Good knowledge of food production methods and procedures
- Self-motivated and ability to adapt to a changing environment
- Project / Change management and contract mobilisation experience
- I.T & computer literate as well as contribution to web-based communications media
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- To help with the cost-of-living crisis, Compass will be providing a free meal or equivalent Subsidy while working
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
About UsPart of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/1308/74088001/52555244/BU
CH&CO, a subsidiary of Compass Group UK&I, wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!