Operations Controller - London South

Salary starting @ £25 per hour dependent upon experience

40 hours paid per week (1/2 unpaid lunch per day)

£1000 signing bonus - payable to direct applicants after 6 months service

Are you ready to be at the forefront of operations, ensuring seamless coordination and efficiency? Volvo Truck and Bus is seeking a dynamic individual to join our team as an Operations Controller. If you're passionate about precision, logistics, and contributing to the success of a global leader in the commercial vehicle industry, this opportunity is for you!

As the Operations Controller’s your role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure. Ensure that CSR’s and Technician Supervisors are working in line with the standard OTI process. Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate. Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised.

What you will do

Main Tasks:

Volvo Service process steps are adhered to at all times.
Carry out regular process reviews with your Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
Manage the performance of the service department to ensure that KPI targets are achieved.
Manage and plan workshop / support resources to ensure that OTI process requirements can be fulfilled on each shift.
Support the CSR / Workshop Supervisor as required ensuring job specification, codification and quoting preparation tasks are completed on a timely basis
Support the service department as required ensuring that invoice / claiming closure tasks are accurate and completed on a timely basis.
Assist & provide support to Workshop Supervisors in specification / codification of non-standard, complex jobs and ensure all such work is agreed with customer before starting.
Manage hand over of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from customer (Retail or Internal.)
Hold daily production meetings to plan workload and resources, Review identified issues from previous shift and identify appropriate solutions consistent with standard OTI process requirements.
Anticipate production problems based on forward plan / resources and provide active support to handle workload.
Monitor staff performance versus standard role requirements and personal objectives and identify areas for development (using the PBP process.)
Perform periodic competence assessments using agreed process for all staff within area of responsibility and produce plans to address competence issues.
Ensure appropriate training and support is provided on a timely basis to bridge competency gaps identified.
Manage & process productive wage submission on a monthly basis.
Plan, report and control all lost & non available hours in line with budget KPI.
Assist the Service/Dealerpoint manager in the production of the annual business plan.
Work in accordance with Volvo Group UK standards of health, safety, quality and environmental care.
Manage scheduled meetings with the customer.
Any other duties that may be reasonably requested by your manager

Who are you?

What we are looking for:

Experience of working within the motor vehicle industry, preferably a technical background from working within a commercial workshop.
Full knowledge of VOSA requirements and MOT testers manual.
Knowledge / experience of leading teams.
Knowledge of workshop KPI

Education / Professional Qualifications required for the position:

City and Guilds, NVQ 3 or equivalent in Motor Vehicle Technology
Experience of working within the motor vehicle industry, preferably a technical background from working within a commercial workshop.
Full knowledge of VOSA requirements and MOT testers manual.
Knowledge / experience of leading teams.
Knowledge of workshop KPIs

What’s in it for you?

What we can offer:

Company pension
25 days holiday raising to 30 days with service + bank hols
Healthcare plan with access to dental insurance
Enhanced paternity/maternity leave
Employee discounts extended to family and friends on many High St Retailers, Gym memberships, travel, hotel, theme parks plus much more +++

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Volvo Group

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Operations Controller - London South