Job Description

Position: International Order and Logistics Manager

Job Summary:

Vertex is seeking a highly motivated individual to manage the International Order and Logistics process for our gene therapy product. The Order and Logistics Manager, International will be responsible to execute and facilitate the order process, including order management (input, update and monitor), alignment and communication with different internal and external stakeholders, systems reconciliation, troubleshooting, measurement and improvement of the entire process. In additional to local stakeholders, you will collaborate with cross-functional teams in Europe, GCC and USA including Manufacturing, Commercial Operations, External Service providers and Quality.

Responsibilities:

Order management

Leads and is responsible for all aspects of the “cell journey” on daily basis between Vertex and treatment centers.
Executes and monitors order process within Vertex’s business system from order generation, changes, shipment through final delivery confirmation
Understands for each patient the complexity and proactively prepares for that
Leads operational calls with internal stakeholders to review daily operations, manages issues and set priorities
Conducts scheduled and ad hoc coordination calls with Center Engagement Leads. Discusses the outcome of the calls with Manager and proposes action plan
Monitors different systems with cell journey data
Continuously operates the track and trace system, updates it on daily basis and shares data with internal stakeholders
Collaborates with logistics providers to ensure all import/export compliance requirements are met for the shipping of the orders
Provides timely updates and instructions to internal and external stakeholders.

Capacity and transportation booking

Supports capacity booking at CMO (Contract Manufacturing Organization) for each patient. Engages with internal stakeholders to mitigate capacity issues on a case by case basis
Continuously monitors performance and brings up capacity utilization/improvement issues and proposes options to manage
Provides forecast to Suppliers to plan for aligning capacity and supply
Assists the International S&OP process
Works with Vertex Global Logistics to execute properly the logistics processes ensuring the on-time preparation and delivery of the shipments

Performance and Process management

Updates an issue log for weekly operations review meetings and QBR. Proposes issue resolution to International Order Management Lead
Provides input for the regular operations review meetings with country Commercial Teams
Continuously monitors nature of exceptions and contributes to the update of the playbook to handle them in a standardized way
Supports the refinement of hospital delivery strategy and the review of transportation performance on regular basis
Executes order management role according to SLAs and provides input to the KPI system on order process. Proposes actions to continuously improve performance
Supports Finance in intercompany invoicing issues
Engages in setup and planning activities for process improvements, new customer logistics trial shipments, and related activities

Qualifications and Experience:

Master’s / Bachelor’s degree in life sciences with relevant experience in the Biopharmaceutical industry or equivalent experience
The ideal candidate is well versed in biopharma management in logistics coordination, production/operations planning, and/or customer service
Demonstrated experience and knowledge in GMP and working with Quality and Manufacturing organizations
Working knowledge in biopharma product handling and manufacturing process, understand the impact of process deviations
Working knowledge and experience working directly with commercial operations
Experience in executing SOPs and work instructions
Patient-centric mindset is critical
Must exhibit discipline in planning and plan execution
Ability to work with multiple database and electronic systems. Experience with Oracle/ERP, courier, and material ordering portals, considered a plus
Must display strong analytical and problem solving skills; attention to details is required; ability to anticipate variance and risks and develop options
Demonstrated effectiveness working cross functionally in a global environment and in matrix teams, as well as with 3rd party service providers
Outstanding organizational skills with the ability to multi-task and prioritize
Excellent interpersonal, verbal and written communication skills; working language English, additional languages are desirable.
Comfortable in a fast-paced entrepreneurial environment, self-directed and able to adjust workload based upon changing priorities
Quick learner of new technology/process/work environment and ability to translate learning to work plans for improving business performance.

#LI-SM2

#LI-Hybrid

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

Vertex Pharmaceuticals

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