The Serenity Care Resources Administrative Assistant will aid with providing administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive client and employee material. Familiar with a variety of the field's concepts, practices and procedures. Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. May direct and lead the work of others. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Typically reports to the Billing Office Coordinator/Department.

Essential Functions andResponsibilities:

Works Monday through Friday 8am-4:30pm
Answer and direct phone calls
Monitor/Maintain EVV System HHA Dashboard, making out bound calls to Caregivers and fixing time issues
Assist with weekly billing and provide analytical support
Organize and schedule meetings and appointments
Maintain contact lists
Produce and distribute correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Order office supplies
Book travel arrangements
Provide general support to visitors
Provide information by answering questions and requests
Take dictation
Research and creates presentations
Generate reports
Handle multiple projects
Prepare and monitor invoices
Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Contribute to team effort by accomplishing related results as needed
Carry out administrative duties such as filing, typing, copying, binding, scanning etc
Write letters and emails on behalf of other office staff
Book conference calls, rooms, taxis, couriers, hotels etc.
Cover the reception desk when required
Maintain computer and manual filing systems
Handle sensitive information in a confidential manner
Take accurate minutes of meetings
Coordinate office procedures
Reply to email, telephone or face to face enquiries
Develop and update administrative systems to make them more efficient
Resolve administrative problems
Receive, sort and distribute the mail
Answer telephone calls and pass them on
Manage staff appointments
Oversee and supervise the work of junior staff
Maintain up-to-date employee holiday records
Coordinate repairs to office equipment
Greet and assist visitors to the office
Photocopy and print out documents on behalf of other colleagues
Complete other duties as assigned

Preferred Qualifications:

A college degree is preferred but not required
2 yrs serving in capacity of an Administrative Assistant
Being part of a caring compassionate team who makes a difference in people’s lives every day
Other duties as assigned
Will need to complete in Office Training upon starting

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Administrative Assistant- Home Care