JOB DESCRIPTION

Job Title: BBC Workplace Logistics Operative

Responsible To: Workplace Logistics Manager

Location: W1 Complex & London Sites within Region

JOB PURPOSE:

Job Title: Workplace Logistics Operative

Job purpose

To support the Logistics Manager, with a one team approach, to provide a first class, professional logistics service to client and customers of the BBC in London W1 Complex and other regional sites.

Responsibilities

Logistics Operatives will generally specialise in one of the areas specified below, however a prime function will be to assist when required and as directed by the Logistics Manager in other areas of the logistics operation.

General Duties (applicable to all areas)

Assist in ensuring the logistics services meets or exceeds the Service Level Agreements and Key Performance Indicators required by the BBC.
Manage work orders in an efficient and timely manner.
Provide a professional service by ensuring all Logistic requirements are available to BBC staff during the required service hours.
Compliance with all relevant Health and Safety procedures, ensuring the requirements of Health and Safety at Work and Environmental legislation are met at all times.
To progress promptly any requests for logistics services required by client.
To maintain the general tidiness, cleanliness and safety of both Internal and External logistics work areas.
Carry out any reasonable request from the Logistics Manager, providing it is within the operative's capability and competency.
Effectively communicate with all colleagues to ensure the smooth running of the Logistics Service.
To provide assistance according to business needs e.g., lunch cover annual leave cover etc.
Maintain a professional, polite, and considerate manner at all times.
Adhere to uniform and presentation standards as per the dress policy.
Ensure that customer expectations are met in all buildings whilst embracing the Mitie way of working
Make use of the FM Helpdesk service for reporting and faults.

Porterage

Provision of Lift and Shift services to meet the needs of the BBC and their lodgers.
Undertaking office moves
Dealing with waste removals
Conference Room set ups
To maintain the general tidiness, cleanliness and safety of work areas utilised by the logistics personnel
Provide a moving service to ensure all assets and materials directly allocated to staff are properly dismantled, packed and transported and re-installed at the new location.

Mail and Messenger

Collection and distribution of internal and external mail and packages, secure mail, special and recorded deliveries etc.
Provide a receipt and invoicing service, including goods inward checks, storage, packaging, stock control and accounting.
To ensure stores are correctly receipted, unpackaged, checked, and stored where required or the BBC client is informed of its arrival.
Printing and Reprographics: (site dependent)
Operate high volume photocopiers and specialist printing equipment
Collection of customers printing requirements.
First line maintenance of copiers and the co-ordination and management of external maintenance.
Operation of large format printers and copiers.
Provide a finishing service for documents including guillotining, drilling and binding.

Conferencing and Events

Set up managed meeting rooms for meetings
Set up event spaces

Person, Knowledge skills & experience

Able to communicate well.
Flexible working approach.
High level of personal integrity
Ability to work under pressure
Can work independently and with limited supervision
Previous experience in a customer facing environment
Manual Handling Skills
Health and Safety, QA and Environmentally aware
Good PC skills using Microsoft office suite of applications.

Mitie

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