International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role

Are you proud of your perceptive listening skills?

Do you enjoy dealing with people and offering assistance?

This is a position where you will get the chance to use these fantastic attributes and make a career out of it!

International SOS is currently recruiting an Operations Specialist to join its team of Medical, Security and Logistics experts based in London, Chiswick

This role is based on-site at the enjoy-work offices in Chiswick.
Shifts are 3 days on, 4 days off weekly.

Key responsibilities

Operations Specialists duties:

Demonstrate a compassionate and proactive attitude when answering queries with the objective of exceeding expectations
Coordinate cases effectively by booking appointments, authorizing treatments or handling policy claims using professionalism and care
Assess situations, co-ordinate medical care and communicate logistics across the world
Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment.

About you

Here at international SOS we are on a mission to help others; we are looking to recruit like-minded Operations Specialists.

In order to be successful in this role you will need:

Excellent communication skills (verbal and written)
Critical thinking and organisational skills to handle a variety of situations
Naturally sympathetic with determination to help people
The ability to take ownership of protecting data and process integrity
Confidence in using Microsoft Office
Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial
Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security is preferred

Benefits

Operations Specialists will receive:

Starting Salary of £28,000 per annum, eligible for overtime allowances and salary increases based on performance
Structured career development track, with opportunities for progression
18 days annual leave increasing with service, UK Bank Holidays and the option to buy additional annual leave
A day’s leave for your birthday
Private health care, dental cover, pension scheme, life insurance, paid volunteering day
Subsidised staff cafeteria and free tea, coffee and fruit
Discount schemes (Cycle2work, lockers, showers, season ticket loans, gym discounts)
Access to our Employee Assistance & Employee Support Programme
Access to Chiswick Business Park Enjoy Work events
Start date Operations Specialist: 4th November 2024

#LONDON #EUROPE

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.

International SOS

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Operations Specialist