About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 9,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.

About the Role

The Financial Inclusion Officer will be part of the Tenancy Support Team, providing a highly professional, customer focussed service to tenants and applicants for Hightown's General Needs Accommodation.

The post holder will:

Support tenants to maximise their incomes; including carrying out benefit checks
Work with tenants with complex circumstances to support rent recovery
Provide practical support to tenants on a range of issues to help them establish and maintain a tenancy.
Build positive working relationships with external agencies, such as Grant Funding Charities, the Department for Work and Pensions, Local Authorities, Citizens Advice and debt support agencies.
Work alongside the Tenancy Sustainment Officers to provide holistic support across a range of issues.

About You

Experience of working with a busy caseload.
Knowledge of welfare benefits, welfare reform and services to support with debt.
Excellent organisational, time management and communication skills.
Commitment to high standards of service to customers.
Car owner and qualified driver with access to own vehicle.

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
£39,039 per annum for a 35 hour a week contract
Regular support from your line manager and colleagues
Annual bonus based on satisfactory performance
Monthly attendance bonus on top of your basic salary
Annual salary and cost of living review
Commitment to health and wellbeing with the Five Ways to Wellbeing
Ongoing professional development and support to deliver outstanding support
Workplace pension scheme and life assurance of three times your annual salary
Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us
Friendly and supportive team environment
Employee assistance helpline
Mileage paid for car usage
On site gym

How to Apply

To apply please click the link belowand complete our online application form.

Please see below for a copy of the job description.

Closing date: Friday 4th October

Interview date: To be confirmed

Appointment to this position will be subject to satisfactory right to work, reference and medical checks.

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We are an Equal Opportunities Employer and a Disability Confident Employer.

Hightown Housing Association

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Financial Inclusion Officer