Hours: Full time, 37.5 hours per week, 9:00 – 17:30 Monday to Friday

Requirement to cover holiday working 08.00 – 16.30 Monday to Friday

About the position:

Start to finish export role, to work within a export team providing high standard of customer service levels to our UK customers, and overseas offices. You will be expected to follow strict processes and procedures to ensure that the information provided is complete, accurate and provided by the relevant individual. The Air Export Operator is responsible for the planning and booking of all exports on behalf of internal and external customers in the most efficient and cost effective manner whilst achieving the required service levels. Dealing with all documentation and liaising with Hellmann Partners and our customers. The export operator is also responsible for communicating with all internal functions.

Key Tasks and Responsibilities will include:

Be committed to excellent service quality.
Liaising with overseas branches and internal customers
Dealing with internal and external customers on a day to day basis.
Liaise with all new and regular customers on all queries and issues through regular contact by telephone
Take all incoming calls, and emails from customers for new bookings using appropriate documentation
Ensure any special requirements or instructions are clearly specified
Ensuring accurate accruals and cost accuracy.
Accuracy and timelines of documentation (HAWB/MAWB/DUCR/MUCR) processing meets KPI requirements
Review all customer booking instructions ensuring these are understood and followed
Ensure full understanding and strict compliance to customs processes and procedures
Accurate and timely management of all mandatory milestone data
Understanding of the airfreight product including Incoterms
Responding to customer booking and overseas agents requests
Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
Entering HM Customs entry procedures (NES).
Raising sales invoices accurately within agreed KPI timescales
Developing effective relationships and negotiating with carriers and overseas agents
Daily / weekly admin duties / Post flight Filling
Completing quotes
Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulation.
Supporting on month end finance.
To fully understand and be conversant with the standard operating procedures.
Working within the Export Department, and being a Team Player.
Working within a joint email box
Taking on new shipments
Making bookings with Airlines.
Completing Export Customs Entries
Completing Collections
Completing Quotations
Completing HAWB and MAWB
Supporting the Supervisor

About you:

The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office.

The ideal candidate will have a background within a customer service/operational environment and ideally a working knowledge of international freight. Able to work in a team, the ideal candidate will be self-motivated and able to build strong relationships in a short period of time.

Using strong organisational skills, they will be able to prioritise and work to tight deadlines. They will also be able to deal with problems in a positive way and have the enthusiasm to learn and adapt to change, along with a desire to succeed and improve upon current standards. Salary is dependent upon qualifications and experience.

Salary is dependent upon qualifications and experience.

Our Values:

As a Global active logistics service provider, Hellmann Worldwide logistics serves solutions for every logistical challenge. In our vision, we year and strive for a better world: A world where humankind takes care of the environment, quality of life is improved, and social equity is reality. We can only realise this world together!

At Hellmann Worldwide logistics, we look for people who live;

Our caring spirit, which makes us stand out from the rest
Reliability and are accountable in every situation
Entrepreneurship by knowing the business , industries and the market
Forward thinking and are bold to bring in new ideas to perspectives

Do you represent these values and feel like it would be the best fit? Then apply now.

Right to Work UK

In accordance with Home Office guidance successful candidates will be required to show evidence of their right to work in the UK before their commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the criteria and understand the immigration fees that you would be responsible for when making a visa application.

All offers of employment are subject to a five year background check and criminal records check satisfactory to our Company.

Successful applicants will be contacted to arrange an interview. Unfortunately due to the volume of CV's we receive we are unable to reply to unsuccessful candidates at this stage. If you have not heard from us within 2-3 weeks, your application has not be successful on this occasion.

Please note should sufficient applications be received we reserve the right to close this vacancy at any time, we therefore encourage all interested applicants to apply at their earliest convenience to avoid disappointment.

We are not looking to engage with any external recruitment agencies.

The Company

Since its foundation in 1871, Hellmann has developed into one of the largest international logistics providers. With our high-performance products, Airfright, Seafreight, Road & Rail and Contract Logistics, we always offer the right solution for the complex logistics requirements for our customs and rely on future-orientated digital services for maximum transparency and more efficient supply chains.

As a global active logistics service provider, Hellmann Worldwide Logistics serves solutions for every logistics challenge. The driving force are our exceptional employees in the global FAMILY, which are in the middle of our Hellmann Promise and all our decisions – For the better. Together.

The Benefits

Buy & Sell Annual Leave

Birthday holiday

Agile working

Wellbeing initiatives

Attractive pension scheme

Health cash-back scheme

Hellmann Worldwide Logistics

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