Role Title: Service Now - Platform Dev/Admin
Location: Hybrid - occasional travel to Corsham or London
Duration:06 - Months with possibility of extension

Contractor Must Hold SC Clearance, They May Also Be Required To Be Put Through DV Clearance So Must Be Eligible For DV

Job description:

The Lead Platform Developer will:
- Lead the build of the ServiceNow Self-Hosted platform which includes the application load balancer, database and related services such as the IdAM Proxy. Plan and lead the development of CPA services
- Have an understanding of the CPA platform as a whole and take responsibility for teaching this to others
- Work with ACOE and CPA stakeholders to understand what needs to be built
- Coach and mentor more junior colleagues
- Support the transition to operational service
- Lead the resolution of operational issues
- Find ways to improve system robustness, resilience and stability
- Provide support on platform services to the delivery partner(s)
- Provide technical support to systems integration activities (including engagement with technical stakeholders).

Skills and knowledge
The Lead Platform Developer should have experience of:
Linux OS system administration, Shell Scripting
Building/Installing Linux applications including but not limited to JDK 17.
Understanding of AWS Cloud Services
Designing and developing ServiceNow custom applications
ServiceNow architecture
Systems and Network Integrations
Leading development teams.

ACOE Background and Further Information
The Automation Centre of Expertise (ACOE) is planning to launch an enterprise ServiceNow platform service to support complex process automation (CPA). The next phase is a pilot at OFFICIAL with a delivery partner (developing an application) but may (depending on demand and dependencies) also include a pilot at SECRET with another partner.

The platform will include:
Provisioning & environment automation; reuse component provisioning; DevOps pipeline (plus good practice); test automation reusable framework
Common services: Incremental implementation of content and products for common platform services, common integrations, environment non-functionals, platform assurance/accreditation, monitoring & benefits automation, reusable common components, integration with ACOE reuse services
Developer services: Incremental implementation of content and products for policy, governance, guardrails, path to live platform services, licencing, reusable components, integration into other front door processes.

The services to be provided will also include:
Policy, governance and guidance for the platform for the federated model of delivery in Defence
Advice and guidance on automation and CPA architecture and technology selection
Content to support benefits management and reuse services for the platform
A communications campaign across Defence (including the Foundry and Defence Digital) to promote CPA awareness, provide examples, facts and figures and promote good practice
Development of a CPA community and CPA skills
Assessment of the pilot
Assessment of demand for subsequent activities and production of a roadmap to support the demand
Definition of a scorecard (for subsequent implementation) to provide analytics for the success of the platform as it scales
Integration of CPA into the ACO

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