Are you energetic, self-motivated, love to speak with guest over the phone and looking to grow? Durango Motor Company is actively seeking an enthusiastic Guest Relations Specialist to provide quality customer service. If you answered yes to all questions, then this is the job for you!

Pay Scale: $16.00-$18.00

A DAY IN THE LIFE OF A GUEST RELATIONS SPECIALITST

As a Guest Relation Specialist, you are the backbone of the company. Your main responsibilities include receiving inbound calls and placing outbound calls. You should listen attentively and collect guest data to provide them with the basic information about the services or support they are seeking. Taking accurate notes and detailed messages is a big part of the job, along with having phone etiquette and great verbal communication skills. You will aid in scheduling service appointments as well. If organization is a skill that comes naturally to you, and you find great satisfaction in helping others this could be the position for you.

Durango Motor Company is an EOE/AA/Veterans/Disabled employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Responsibilities:

Answer all inbound phone calls in a timely manner and according to a proven, pre-set script
Filter and field all inbound calls to the appropriate department or employee
Understand guest expectations to properly handle each individual guest experience
Correctly record all communications with guest for proper hand off
Properly relay required information to the receiving agent/employee
Conduct follow up calls on service visits to ensure complete guest satisfaction
Collaborate with other operators to ensure all calls are answered according to dealership standards
Adapt to changing needs of department
Learn and rehearse pre-set scripts for inbound and outbound calls

Requirements:

Sales, Telemarketing or similar position, preferred
Strong verbal and written communication skills (bi-lingual a plus)
Excellent computer skills
Exceptional customer service skills
Ability to remain in stationary positions (standing/sitting) for extended periods of time, 6 plus hours.

We Offer:

Great Working Environment
Career Advancement
Paid Training
Medical, Dental, Vision and Supplemental Insurance
Life insurance Employer paid
401(k) with company match after 1 year
Holiday Pay
Employee Assistance Program (EAP)
Christmas Club Saving/Matching Account
Employee Discounts
Discounted Anytime Fitness Membership

Durango Motor Company

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Guest Relations Specialist