Application Deadline: 5 July 2024

Department: Sales & Marketing

Employment Type: Full Time

Location: Boba Box

Reporting To: Operations Director

Compensation: £23,000 - £25,000 / year

Description

The marketing and office assistant role will assist with customer queries, orders & returns. Collate and analyse customer data. Help with marketing activities such as email campaigns, newsletter and social media. Assist with new product development and generally ensure that office tasks and administration are completed on time, managing our post, couriers and stationary requirements.

Key Responsibilities

Answering phone calls and replying to emails confidently, listening carefully to customer requiremets and offer precise answers and solutions.
Maintaining customer enquiry data and follow up on alerts or actions, always ensuring our systems are up to date.
Collecting important data on our consumers and consolodating information into actionable items/steps, reports and presentations
Writing newsletter and email campaign content
Managing the process for email nuture campaigns and newsletters to current and potential customers
Create and process customer orders / returns / refunds via the company systems
Monitor stock availability when processing orders, enabling or disabling stock on the website accordingly
Update product specifications, labels and sample labels
Assist with new product development bu mixing edible samples to an exact standard for testing
Creating and posting weekly messages on LinkedIn
Manage and monitor supply levels of business stationary including labels, leaflets business cards, brochures, catalogues and source cost-effective print suppliers
Arranging couriers as required and take post to the post office
Monitor and order general office supplies as required

Skills, Knowledge and Expertise

The successful applicant will:

Be an experienced office worker with a minimum of 3 years experiene of working in a professional office environment
Have proved Microsoft Office skills, being comfortable with Outlook, Word, PowerPoint and Teams
Be detailed focused, taking pride in ensuring tasks are completed in full to the highest standards
Have an interest in marketing and understanding of why customers buy and what makes a product sell
Excellect copywriting and communication skills
Customer service experience, being comfortable having conversations with new people as well as building relationships with existing customers using a variety of channels
Be proactive
Take ownership for their areas of responsibility to ensure that the job is done
Be a true team player, enjoying working with others and happy to do the little things we and when needed without frustration
Be innovative, with an eye constantly on tomorrow. Passionate about providing solutions to problems and happy to challenge inefficiences

Benefits

What we offer in return:

A salary of up to £25k depending on experience
Birthdays off each year
Early finish on a Friday
A proactive culture with a "Great not Good" ethos
Opportunbities for continuous improvement and operational excellence
A collaborative environment where every member of the supply chain wins

Carey & Carey Consulting

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Marketing & Office Assistant