Role: Contract Cleaning Manager

Salary: £35k-£40k plus benefits including company car + bonus

Job Status: Permanent/Full-Time

Location: London

Vacancy Reference: VR/05210

Role Description:

Our client, an industry accredited professional cleaning and support service provider, has an exciting opportunity for a Contract Cleaning Manager to join their Team delivering service excellence to clients across every sector in the UK. Founded on building and maintaining excellent long-term relationships, our client offers first-class customer care, listening to customer needs and delivering a tailored service to achieve fantastic results. As Contracts Manager, you will be client-focused, ensuring queries are managed in a timely fashion, and maintaining high standards of customer service. This is a great opportunity to join a company who not only has their clients' needs at heart, but one who truly believes in their team members, and the importance of caring for their staff.

Responsibilities:

Coordinate the operations function ensuring client satisfaction at all sites - this will involve regular travel to attend sites as required, or as directed
Responsible for dealing with client queries as soon as possible
Keep records up to date and adhere to management systems
Audit and inspect quality of work and report within set framework
Operational planning at contract level with responsibility for contract start up, performance and termination
Communicate with colleagues. Be able to assess when to escalate matters and report issues that require escalation to the Managing Director
Ensure that all complaints raised by, or on behalf of a client, are resolved in accordance with company complaints procedure
Manage control of stock ensuring that correct stock products and levels are available for staff
Ensure the timely collation and reporting of management information including, payroll information, key performance information, service level agreements and quality audits
Timely assessing of sites to provide quotations for ad hoc jobs for existing and new clients
Understand the impact of costings and budgets in contract decision making and coordinate discussions and negotiations with finance managers to ensure key factors are identified
Manage directly employed operatives including recruitment and selection, training, performance management and staff retention
Ensure that all statutory, regulatory and company policy requirements are implemented monitored, managed and achieved
Promote safe working practices, provide employees with thorough Health & Safety training, maintain all training records so they are up to date
Ensure that all injuries, accidents, near misses and dangerous occurrences are appropriately investigated and that the agreed actions are routinely monitored

Requirements:

Management experience in the service sector, preferably cleaning
Valid full driving licence - essential
Highly skilled people manager
An in-depth working knowledge of the cleaning industry
Working experience of H&S practices and conducting risk assessments
Ability to manage change through well-developed analytic and problem solving ability

Bridge Recruitment

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Contract Cleaning Manager